Return & Refund Policy

Thanks for shopping at KisanToDukan Wholesale Solutions. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at KisanToDukan Wholesale Solutions. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order at KisanToDukan Wholesale Solutions, you agree to the terms set forth below along with Policy.

If there's something wrong with the product/service you bought, or if you are not happy with it, you will not be able to issue a refund for your item.

Refunds

RETURN & REFUND POLICY (Perishable Food Items)

At KisanToDukan, we follow fair business principles based on honesty, transparency, and mutual benefit.

Nature of Products:
Most of our products are food and perishable items. Due to their limited freshness period, returns are allowed only within a short and reasonable time frame.

Return Eligibility:

• Customers may request a return or complaint within 24–48 hours of delivery.
• Returns are accepted only if the item is damaged, defective, expired, or significantly different from the ordered product.
• Proof (photo/video) must be provided at the time of complaint.

Non-Returnable Conditions:

• Returns will not be accepted after 48 hours of delivery.
• Products partially consumed, mishandled, or improperly stored by the customer are not eligible for return.

Refund Process:

• After verification, refund or replacement will be approved.
• Refunds for online payments will be processed within 3–5 working days to the original payment method.

Business Commitment:
We conduct our trade with honesty, responsibility, and fairness, ensuring protection for both customers and business operations.

Your Consent

By using our website/app, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: info@kisantodukan.com